Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sunlightpetrichor@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sunlightpetrichor@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sunlightpetrichor@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return & Exchange Policy

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. If you are not completely satisfied due to a defect or damage to your item, we’re here to help.

Returns and Exchanges
We offer a 30-day return or exchange policy. If your item arrives damaged or defective, you may request a return or exchange within 30 days of the delivery date. Please note that returns or exchanges are accepted only for items that arrived in a damaged condition and not for any damage that occurs after delivery.

Return Conditions

Items must be returned in their original packaging.
Proof of purchase is required for all returns and exchanges.
We reserve the right to inspect returned items to confirm that the damage was present at the time of delivery.

How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us via email at sunlightpetrichor@gmail.com or reach out on any of our social media platforms. Be sure to provide your order number, a description of the issue, and photos of the damage if possible.

Thank you for your understanding and support. We look forward to ensuring your satisfaction with every purchase.